Returns & Refunds
Last updated: March 1, 2026
Introduction
FindsSpreadsheet is a product discovery platform — we do not sell products or process returns. All purchases are made through third-party purchasing agents, and return/refund policies are managed entirely by those platforms. This guide explains how the return process typically works.
How Returns Work
Returns when buying through purchasing agents work differently from regular online shopping. There are generally two scenarios:
- Before international shipping (QC stage) — If you're not satisfied with QC photos, you can usually request a return to the Chinese seller through your agent. This is often free or costs a small domestic shipping fee
- After international shipping — Returns after the package has been shipped internationally are typically much more difficult and expensive, as you would need to ship the item back to China
QC Photos — Your Best Protection
Quality Check (QC) photos are your most important tool when buying through purchasing agents. When items arrive at the agent's warehouse, they take detailed photos for your review. This is your opportunity to inspect the item before it ships internationally. Always carefully review QC photos for defects, incorrect sizes, or wrong items. Returning during the QC stage is significantly easier and cheaper than after international shipping.
Refund Process
When a return is approved by the seller, refunds are typically credited to your purchasing agent account balance rather than your original payment method. Processing times vary by platform and seller, usually taking 3-7 business days. Each purchasing agent has its own refund policies, so check their specific terms for details on refund eligibility and timelines.
Need Help?
For specific questions about returns, refunds, or order issues, please contact your purchasing agent's customer service directly. For general questions about our platform, visit our Help Center
Returns & Refunds
Last updated: March 1, 2026
Introduction
FindsSpreadsheet is a product discovery platform — we do not sell products or process returns. All purchases are made through third-party purchasing agents, and return/refund policies are managed entirely by those platforms. This guide explains how the return process typically works.
How Returns Work
Returns when buying through purchasing agents work differently from regular online shopping. There are generally two scenarios:
- Before international shipping (QC stage) — If you're not satisfied with QC photos, you can usually request a return to the Chinese seller through your agent. This is often free or costs a small domestic shipping fee
- After international shipping — Returns after the package has been shipped internationally are typically much more difficult and expensive, as you would need to ship the item back to China
QC Photos — Your Best Protection
Quality Check (QC) photos are your most important tool when buying through purchasing agents. When items arrive at the agent's warehouse, they take detailed photos for your review. This is your opportunity to inspect the item before it ships internationally. Always carefully review QC photos for defects, incorrect sizes, or wrong items. Returning during the QC stage is significantly easier and cheaper than after international shipping.
Refund Process
When a return is approved by the seller, refunds are typically credited to your purchasing agent account balance rather than your original payment method. Processing times vary by platform and seller, usually taking 3-7 business days. Each purchasing agent has its own refund policies, so check their specific terms for details on refund eligibility and timelines.
Need Help?
For specific questions about returns, refunds, or order issues, please contact your purchasing agent's customer service directly. For general questions about our platform, visit our Help Center